IS

De Bruyn, Arnaud

Topic Weight Topic Terms
0.282 support decision dss systems guidance process making environments decisional users features capabilities provide decision-making user
0.206 feedback mechanisms mechanism ratings efficiency role effective study economic design potential economics discuss profile recent
0.132 learning mental conceptual new learn situated development working assumptions improve ess existing investigates capture advanced
0.109 effort users advice ras trade-off recommendation agents difficulty decision make acceptance product loss trade-offs context

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Kayande, Ujwal 1 Lilien, Gary L. 1 Rangaswamy, Arvind 1 van Bruggen, Gerrit H. 1
decision support systems 1 evaluations 1 feedback 1 learning 1
mental models 1

Articles (1)

How Incorporating Feedback Mechanisms in a DSS Affects DSS Evaluations. (Information Systems Research, 2009)
Authors: Abstract:
    Model-based decision support systems (DSS) improve performance in many contexts that are data-rich, uncertain, and require repetitive decisions. But such DSS are often not designed to help users understand and internalize the underlying factors driving DSS recommendations. Users then feel uncertain about DSS recommendations, leading them to possibly avoid using the system. We argue that a DSS must be designed to induce an alignment of a decision maker's mental model with the decision model embedded in the DSS. Such an alignment requires effort from the decision maker and guidance from the DSS. We experimentally evaluate two DSS design characteristics that facilitate such alignment: (i) feedback on the upside potential for performance improvement and (ii) feedback on corrective actions to improve decisions. We show that, in tandem, these two types of DSS feedback induce decision makers to align their mental models with the decision model, a process we call deep learning, whereas individually these two types of feedback have little effect on deep learning. We also show that deep learning, in turn, improves user evaluations of the DSS. We discuss how our findings could lead to DSS design improvements and better returns on DSS investments.